Telehealth in NYC

Tele-pain management:

Our tele-pain management services are perfect for patients who are in too much discomfort to come in for an office visit, or for patients who simply prefer to complete their pain management consultation or follow up visit from the comfort of their own home.

Our board-certified pain management physician is able to collect a detailed history, review tests/images and complete a limited musculoskeletal exam remotely, and she will formulate a comprehensive treatment plan, including referrals to physical therapy and for additional testing. Take charge of your symptoms with the convenience of tele-pain management.

How do I access the telemedicine services?

Accessing our telehealth or video visit services is convenient and simple. 

Download the app

First, download the Healow app to your smartphone. You can use the same username and password that you use for the Maiden Lane Medical patient portal. You can also use the Healow app on any computer or tablet that has a camera. 

Make your appointment

You can schedule your appointment using the Maiden Lane Medical online booking tool or call the practice. If you try to book online, but your provider doesn’t have a telemedicine option, call the office. The team is working rapidly to ensure that all physicians, nurse practitioners, and other providers have telemedicine capabilities. 

Starting Your Appointment

You will receive an appointment reminder email prior to your appointment. Inside this email, there will be a link directly to the appointment. There is no need to further log in. 

Alternatively, when it’s time for your appointment, you can log onto the Healow app. Make sure to grant permission for Healow to access your camera and your microphone so you and your provider can see and hear each other. 

To maintain your privacy, make sure to be in a room by yourself with the door closed. You can log on at home or work, as long as you have sufficient privacy to talk to your provider. 

What are the benefits of telemedicine?

Telemedicine services provide many patient benefits.

Excellent healthcare

A telehealth appointment is more or less the same as an in-office appointment. You and your provider can see each other while you discuss your health. You can show your provider your throat, rash, or strange-looking mole, just like you’re in the office. Everything is just a bit more convenient.

Convenience

In most cases, you can schedule your video visit when it suits your schedule. You don’t have to try to squeeze your appointment into your lunch hour or rush to the office before or after work. 

An average medicine follow-up takes 15-20 minutes. You can book your appointment when you know you’ll have a break during the day and not have to worry about commuting.

Also, you don’t waste time sitting in a waiting room. The team at Maiden Lane Medical does their best to keep wait times brief, but sometimes things happen that are out of our control. 

Safety

Another benefit of avoiding the waiting room is that you are neither exposed to sick patients nor will you spread your own germs if you’re sick.

Less costly

You save money by opting for telehealth. You don’t have to pay for gas, parking, rideshare, taxis, or the subway when you meet with your healthcare provider via the Healow app. You don’t need to pay for childcare or eldercare if you’re responsible for children or your parents. 

You also don’t have to take time off work to see your provider, so you don’t need to worry about lost wages. 

When should I see my doctor virtually?

With the current coronavirus (COVID-19) pandemic, avoiding crowds of people is more important than ever, and the telehealth service allows you to get the health care you need without increasing your risk of exposure. While the team at Maiden Lane Medical takes every precaution to protect you and themselves, it’s better to make smart and safe decisions now. 

You can schedule a telehealth appointment at any time. Some of the services the team can help with include:

• Medication follow-up
• New medication
• Birth control counseling and refills
• Disease counseling
• Lifestyle counseling 
• Preventive medicine
• Nutrition counseling
• Setting up and coordinating care and referrals
• Results discussion and plans for follow-up
• Psychiatric, emotional, and mental health counseling and therapy
• Post-operative visit
• Urinary tract infection (UTI)
• Colds, coughs, sore throat
• Flu and coronavirus screening
• Hypertension 
• Skin problems
• Common gastrointestinal problems
• Physical therapy

The team can provide you with at-home blood pressure equipment and A1-C tests so you can perform some necessary health checks at home. You can also check your weight on your bathroom scale and upload these stats via the Healow app. If you can’t make it into the office but need to see a member of the Maiden Lane Medical team, you can always request a virtual visit.